Delivering Better. A culture change programme to transform the leading pallet network in the UK

About the project




The leading pallet distribution network in the UK, and rapidly growing, Palletforce had huge increases in staff numbers and responsibilities, but no guidance on how to engage, reward and enthuse them. 

We knew we could apply our blueprint five-step culture change model, but we needed the decision makers to be on board and prepared to make the changes we recommended. Luckily, they trusted our judgement and now reap the rewards.


Both employees and distributers feel valued and rewarded. They have a clear, shared ambition with the organisation, and this has led to the business being able to continue to grow at speed. Surveys, Employee Champions, and Awards Evenings all ensure that the organisation moves forward with the people within it in mind.

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